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http://www.openvoc.eu/poi#funnyReviews
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  • I was at the Pointe Hilton Squaw Peak Resort for a conference and I had paid for a booth in the Hohokam Ballroom for three days. During my stay my boothmate and I began receiving huge red itchy welts which were bug bites from insects in the ballroom. I went to the concierge who took me into the business center to speak with the manager Kyle King, who apologized and said he would immediately come down to the ballroom to assess the situation. Unfortunately nobody ever came to deal with the insect problem and we continued to receive bites and ended up with around a dozen bites each from our feet up to our knees. The bites were so itchy that they kept us both up at night for a week even while constantly applying medication. I later spoke with a nurse who said that they appeared to be flea bites and that the hotel needed to take action with the problem since flea bites can become infected from the feces fleas leave while on our skin and if they are scratched can lead to scarring. After the event, I called the Pointe Hilton Squaw Peak Resort and asked to speak to a manager about this issue. Nobody would connect me to a manager and asked why I needed to speak to a manager in the first place. I explained what had happened during my stay on the property and was told they would find the manager Kyle King I had spoken with and connect me to him. I was put on hold for more than ten minutes and then was told I was going to be connected to the Director of Security, who told me he would get Kyle King's contact information and call me back with that information so I could e-mail photographs of the bug bites I received from my stay on the property. The Director of Security called me back and said his boss wouldn't allow him to give me a managers contact information. After this I e-mailed the resort and was told that since I didn't pay to stay in a hotel room and only paid to stay in the Hohokam Ballroom that they couldn't do anything about it even though this happened on their property and they did nothing about it. And speaking of rooms, I later was informed that some individuals that stayed in hotel rooms on the property during the same time had issues with ants swarming in their rooms which ended up getting into their luggage. Overall I think it is ridiculous that the hotel wouldn't do anything about the bugs and also that nobody would let me speak to a manager when I had a complaint. I expected a clean and safe environment to be in at the resort, but the resort has bug problems in several different areas which need to be attended to for the safety and health of the guests.
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