I read through some of the previous reviews and noticed some comments about less than wonderful customer service. While I agree with the statements I also chalk this up to part of the establishment's character. They are friendly people and seem to try and be helpful. (I think I can guess which one made the comment about being able to count and I've just gotten use to him occasionally saying something that just seems a bit odd to me.) It seems to be a family run business and what we use to call a hole in the wall. Nothing fancy with the decor, seating, or service, but the food is well worth it. This reminds me of some of the small grinder shops I frequented a few decades ago, back in Connecticut. My husband and I both love the Philly cheesesteaks here, especially with the red sauce.. it really enhances the flavor. It's good food at a good price. If the character and atmosphere aren't to your liking, it also is a good place to get take out.