What a difference good management makes.
I've been to sit down restaurants that offered worse service than this Hero Burger location that's just opened up at Yonge and Irwin street. We were greeted by the manager, who happened to be standing at the door and he followed us inside to take our order. He was friendly and efficient, taking our orders carefully so that the person he was training could observe what he said and did. He apologized, saying that he was training someone, but far from bugging us, it just highlighted his attention to detail.
The food was actually excellent. We each ordered a veggie burger combo (one with sweet potato fries and one with regular). Malt vinegar was available, a bonus as far as we were concerned. The burgers were delicious - I was especially happy about the high quality sesame bun that had a chewy texture so different from the standard air you get at most fast food places. The fries were also great - sweet potato fries crisp and a good balance of sweet/salt. Regular fries dense with a solid earthy flavour. No doubt about it, we were eating real - not over-processed - food.
There is seating outside that is well maintained and even the bathrooms were clean.
The manager actually came out to check on us in the middle of our meal to see how we were enjoying the food. How often does that happen at a burger place? All in all, A for this location of Hero Burger. We'll be back.
Vegetarian Score: 7/10. There is only one veggie item - the veggie burger - but that's still a sixth of the menu. Plus, the veggie burger is quite good and the toppings are fresh. No complaints here.