I have been going to write this for a very long time. Having 3 family members buried there & our own pre-need, viewing many friends there, I have to say this. They never make anyone look nice! They always have them propped up so they look like they have double or triple chins! I don't understand this! Even people that were thin, look inflated in the casket. I gave them a photo of my Dad; he had beautiful hair. They parted on the wrong side. I saw that & asked them to re-comb it. They said the hair stylist wasn't there. (Palm Eastern). I asked for a comb so I could fix it. Took them forever to find a comb. I asked them why they didn't look at the pic for preparing for showing. No answer. My brother's funeral was in the chapel, we arranged the music & they "forgot" to play it. Good thing we hired a bagpiper!
The park itself is beautiful. The Easter Sunrise Service is very nice. My complaint is the way they can't seem to get the deceased to look nice for viewing. I have been to many other funeral homes here & in Buffalo/Rochester. The deceased look beautiful in every case.
Palm, get our loved ones to look nice! I am not the only one to notice this!