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| - I am not the type of person to write a review about a business and especially a government business because I feel that it is truly a waste of ones time and that nothing will change. The only reason I am writing this review is to WARN others so that they can be informed. I have had a post office box at this location since 2013 and I have had all sorts of issues with this post office from missing mail, missing packages to being locked out of my mail box(mind you I pay yearly and always pay on time) on 3 separate occasions. The first time I was locked out the guy at the counter was actually very nice and took the time to look this up on the computer to see that it was their error and opened it up for me. The second time the gal at the counter announced loudly so that the whole lobby could hear that the only reason why a person is locked out of a mailbox is that they haven't paid their bill. I explained to her that I pay yearly in June and that I was paid up she insisted that I have a receipt, I asked her to look it up on the computer on her side she said there was no way she could do this so I ended up coming back with the receipt and had to go through this whole song and dance with them again. The third time it happened I was prepared.
If you have to do anything at the counter, be prepared for the worst customer service that you have ever had. I have had a few rare occasions in the past were the counter clerk was actually pleasant. Normally good business practice is to say to the customers that are in line "I can help the next person in line" this is not the case there the standard protocol for this post office is when you are next in line the clerks(literally) just glare at the customers as if there is some resentment for the customer being there in the first place. I'm really not exaggerating.
If you need to pick up a package plan on waiting at least 45 minutes at the package pick window. The only time the line really moves efficiently is when people are so feed up from waiting that they leave. I have often wondered do they do this on purpose in hopes that the line will just go away. The other thing that happens is you could wait in the line for 45 minutes, when you finally get up there to give the clerk the package slip, this same person will leave for 10-15 minutes then return to tell you that the package is not there, and if you ask them why was this package slip left in my box, they will simply tell you it was probably an accident. Thus you should be prepared for this response and have proof from your side that a package has been delivered and is present there by having an email confirmation by the company that sent you this item otherwise you will be going home empty handed.
This last Saturday 8/19/17 I had to pick up a package, the line was horrible, people in the line we're angry relating to having to wait such a long time. When I finally reached the window and handed the clerk the yellow package slip the clerk literally stated to me "what's this" I told her I'm assuming it is a package slip. She then said what's all this writing on the back, she was referring to names and box numbers on the back of the yellow slips which had a line through it. I explained to her that I don't work here I'm not familiar with the practices here all I know was this was in my box, and that it had both my name and box number on it. She then wanted an ID which I gave her she was gone for about 15 minutes then returned and stated there was no package. I showed her the tracking number and receipt from the company that I had purchased it from, she again left to look. Meanwhile there are 3 women behind me that are going bananas about this wait that they have went into the lobby to yell at the clerks. The package clerk came back again and stated that she couldn't find it and wanted my name and number and they would call me if they found it. I then asked her if she could give me my ID back which she did not have and had to leave but again to retrieve it then came back to give me my ID. By this time the 3 women behind me were in a complete rage at the service, and the environment was very hostile and toxic and I just wanted out. I went home, and was very surprise that about 30 minutes later I got a call from this post office stating that they had found the package. Thus I returned waited in the line again to pick up the package. The actual wait in the line was 65 minutes as I had a phone call when I was in the line and this gives me a pretty accurate time frame; however I have no idea how long this whole process was.
Why have I had this post office box for so long if the service is so bad? Well when I first got my mailbox it was actually pretty decent, but over the years it has progressively gotten worse. The other reason is because it is a pain to change over all your mailing accounts to a new mailing address. I will though be researching other mailing options and making a change.
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