I had a group of eleven men staying with you for a management meeting. Across the board, everybody was overwhelmed with the customer service exhibited by absolutely all staff that they encountered. Most of these guests travel the world continuously and they agreed that your hotel received top marks across the board.
The rooms were extremely well appointed and incredibly comfortable.
The Club Level experience was delightful.
Melinda Wagner (Lead Concierge), Carly Sherban (Meetings & Special Events Coordinator) and April (Catering Manager) were an absolute delight with every encounter. They handled all of the typical requests (and not so typical) with ease and a big smile on their faces. I was the planner of the meeting but was not onsite; however, having these three ladies as partners made a huge difference. They picked up on so many details and went above and beyond the call of duty. They all should be commended for their attitude, creativity and over the top level of service.
Thanks so very much for everything. We will be back.