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| - My husband, 11month old daughter, and I came for dinner about 5:30. There was no line and it took more than 5 min for an employee to acknowledge we were standing waiting to order. My husband ordered a burrito with rice, no beans, and light sauce. He was not listened to at all. He was given a burrito with half the normal amount of meat (pork barbacoa) and then it was drowned in sauce. He's ordered it this way at other sites with no problem.
I ordered a Nina quesadilla (which was acknowledged and forgotten) and a salad. He put the tortilla into the container and started piling the rice, beans, and meat on it. I said that normally it has the cheese melted on the bottom to prevent the tortilla from getting soggy. The employee looked at me and said "well do you want me to remake it?" As if it was my fault he did it wrong initially. He threw the container to the trash from 3 feet away, threw a tortilla and cheese on the grill and walked away to the back. He didn't say anything and did not comeback with anything. He finished my salad, but only provided half the normal amount of rice, beans, and meat. We waited another 5 minutes for someone to come finish the remainder of the lettuce, tomatoe, etc. by this time my husbands tortilla was getting cold and the Nina quesadilla forgotten. When I paid I had to remind the cashier twice we ordered a quesadilla, standing waiting another 2 min.
My husband and I eat at Cafe Rio st least once a week. We love your food. This service was by for the worst we have ever had at any location. We will not be back to this location in the future.
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