I have lived here for almost 2 years. It's been one ridiculous thing after the other. They forgot to charge is for our pets- we called to remind them we had pets- twice!! No-one ever returned our calls. Months later they back billed us for- guess what?! You got it!! Our pets!!
When our lease was up the first time (should've taken the opportunity to run for it!) they harassed us daily about re-signing a lease. The lease renewal letter they gave us had the incorrect date on it that our lease was up. I called to talk to them about it- no call back (I called 4 times! Christian the office manager is a half wit!) I finally went in to talk to someone in person. Their response?! The administrative error of the wrong lease end date was my issue, they are not responsible. We were trying to decide if we could move and to where and ran out of time to decide due to the office error and signed a new lease (for 6 months) as a last resort.
Our hot water heater sprung a leak at 3 am. Our neighbor called it in (leaking through to their apt); maintenance shows up, has to replace the hot water heater and left the old one on our stoop by the front door for days. I called the office 3 times to see when it would be removed- without any resolution. I came home from dinner later in the week to find the hot water heater gone and a letter from a lawyer stating that I had been "served" with an eviction notice for having trash on my stoop!!!!!! First off- you have to "serve" someone legal documents in person, not shove them in the door AND the papers weren't even signed by anyone!!!! I was FURIOUS! I forwent the option to call and went into the office- pissed! Christian was on vacation and he was the only one I could speak to in regards to my issues. I asked for his return date and called him everyday for a week after with no call back. No one ever called me back- Obviously! and I am still living here, so needless to say the letter was complete bullsh**!
I am so sick of this place! The view of Papago and the golf course is gorgeous but I will be getting the hell out of here as soon as this lease is up! Do NOT do it to yourself!! Horrible horrible property management!!!