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| - This place is only good for your basic exterior wash and interior cleaning. I've gone here several times and have had both decent and not-so-good experiences. In short, I'd only recommend the cheapest package they offer -- any other packages and it's diminishing returns.
The long story:
BAD: One time, I had taken the time clean out my entire car (trunk and all) so they could do a good vacuuming job. It wasn't vacuumed at all; lint and dirt was still very visible. Common surfaces weren't dusted off in the interior.
GOOD: After this, I resolved to just getting the basic package, of which I think they do a decent job for the money.
OK: I had to get my car waxed. I asked about their waxes and prices and why I need a wax vs. a buffing, and other questions. He tried to explain to me the benefits of a buffing, but I am always suspicious of car-related-salesmen. The buffing was sounding like something my car needed but since I didn't come here for that purpose, I mentally decided "not today". Before I could say no, he asked ME if I knew how much a buffing cost. I said no, and he smiled and smirked and said $85. Now I'm not sure if that's a good price or not, but even it's a great price, trying to sell me on a service in which you laugh at an uninformed customer is very worrysome. The workers, however, did a great job with the wax job.
BAD: Just before my car enters the automatic part of the car wash, this guy enters the commons and asks to speak to me. "Are you aware of the NASTY crack in your windshield?", he asks. ...Uh, you mean the smaller than a dime-sized chip on the passenger side? That's hardly a "nasty crack" but thanks for trying to upsell me. I say thanks but no thanks, and he begins to walk away. After I thought our conversation was done and he's 10 feet away, he loudly speaks to me about how important it is to take care of windshield cracks. I say thanks and I'll keep it in mind. Again, I thought our conversation was over. He walks away and now he's 20 feet away but turns around to shout that when I want to get it taken care of to come back and they'll fix it. Who shouts at their customers from 20 feet away?! Oh well, I think not every employee can be stellar. ...Come to find out he's the MANAGER of the place. Nice, buddy, real nice.
GOOD: Recently, they had a "buy 5 washes & get today's free" special and the 5 you bought were at a highly discounted price. I bought the most basic package for the discount.
BAD: My car has a (false) ragtop and I asked the shift-manager if they had any 303 to treat my roof, so I wouldn't have to bother doing it myself. Hey, I'm at the autowash, if they can do it for me... He said yeah, we have this lotion that is the "same thing". I advise anyone to always personally watch their car get cleaned. My car was marked for "leather lotion", which I knew they should apply on first so when they wipe down the windows they will wipe off the excess spray. That didn't happen, and I thought "hm, well, they must know what they're doing". After not too long, they called me over saying my car was done. I said no, you totally forgot to treat the ragtop. The HONEST workers said "No, leather lotion isn't made to treat the roof." I said that I had paid $10 for this service, to get my rooftop protection-treated. They had to call the shift-manager over. The manager came and "treated" the roof himself.
Now for those of you who don't know, 303 is a SPRAY that is made to protect the fabric and waterproof it. It has to soak in and you have to apply enough of it to have that happen. I don't know what the hell this guy applied to my roof, but it didn't resemble anything like real 303. The workers, I could see, were shaking their heads and muttering that this was wrong. And I knew it was wrong. I confronted the shift-manager and said that this was not like 303 and are you SURE that this is the same thing. "Oh yes."
BAD: I wish I had gotten my money back but I had had it with this place, and I knew I could come home and write a review for all to see. And BTW, on that same day, the manager himself had come out to check out his employees. As I've come to notice, he has a really odd way of speaking to customers. He asked if he "knew me from somewhere" and I said, I was here a few weeks ago. Awkward silence. He then asked if I was informed from his staff about the crack in my windshield. I lied and said yes because I didn't want to have to dodge the same upsell. Condescendingly he said, "You mean, I don't get to YELL at my guys for not upselling you? Aww, man, I really wanted to yell at someone. Darnnit!" ....Um,... really? Very classy.
I feel bad for the employees. I think they work very hard and do a great job but are unfortunately are under terrible management.
Once my discounted washes run out, I'm never coming back.
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