Came here during opening weekend of "Fountain". They were having $1 burger and $1 milkshake promotions. We ordered two of each, plus a classic breakfast plate. The burgers took forever to come, and when they finally came, one of the patties was under cooked and inedible... The breakfast plate never came... We were so fed up at this point, we cancelled the dish and asked for the bill. There were a lot of staff milling about, back and forth between the kitchen and the front, so Im not sure why the service was so slow. We noticed we weren't the only ones that had to wait a long time, there were a lot of other impatient tables... I understand the restaurant is new and may still be working out its kinks but... a restaurant shouldn't open its doors until it's really ready, otherwise you get unsatisfied customers that would not return. It's really a shame because we live in the area and had high hopes for this place...