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  • I am in my last week of a three month stay here and will definitely not be coming back. The first week we were here we were in a room where the wifi did not work at all. We asked the front desk if we could move to a different room and were told no. After several long phone calls with different people across several days we were told there was nothing they could do. Later that week, our room smelled really strongly of cigarette smoke. We told the front desk and they said they would talk to the people living below us to stop smoking outside. Like a previous reviewer said, smoking outdoors is not the issue but there was "nothing they could do" about this either. It took my calling the front desk at 3 in the morning about the smoke (I'm an asthmatic) before they would move us to a different room. Now that we are in a different room we have an ant problem. My roommate was literally sleeping in ants and it took several phone calls and posting on social media before anything was done about this. I also have a dog and have seen my room cleaned maybe 10 times in the 3 months we have been here - there is nothing in their pet policy about housekeeping. I was told the first week not to worry about my dog and housekeeping, but my not worrying about it meant my room never got cleaned. Twice, I tried to set up times with the front desk where I would be home to take my dog out so housekeeping could come, but this arrangement was never followed through on. They have just now started following the arranged time two weeks before I'm set to leave. If you have any problem at all it takes constantly annoying everyone who works here to get anything done. The staff does not communicate at all - I spoke to five different people about my housekeeping issue and when I finally got in touch with a manager it was the first he was hearing about it. The best thing I can say about this place is the free breakfast is pretty good. Definitely would not recommend.
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