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  • Today we took the ODS shuttle from our hotel, SLS to the Las Vegas airport at 1pm. Our shuttle driver had absolute horrible customer service. I didn't get his name, but he was a gentleman with black framed glasses, a tattoo behind one of his ears, and possibly a piercing on his lips if I remember correctly. I hope that with these descriptions, the company would be able to track him down and teach him about customer service. Upon boarding the shuttle, we told him our airline. Then during the shuttle ride, he again asked everyone which airline they are going to and again we told him Our airline. Then we noticed he passed our airline terminal so we approached him nicely and asked if he can drop us off at our airline. He responded, "But I would have to go back around. You can get off here instead." And proceeded to the back of the shuttle to grab our luggages. We told him our airline terminal 2 times! 2 times! I work in hotels and I know hospitality. He displayed poor customer service. It was his mistake to missed our stop and then he proceeded to drop us off far away from our stop because it was an inconvenience for him to turn back around. I hope someone from ODS have a talk to him about customer service. I'll also be alerting the hotel that the shuttle driver did not display hospitality and maybe they should utilize another company that knows what hospitality means.
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