We've given this establishment our dollars on many occasions since this location has been opened. The visit on Sunday (9/21) will probably be our last. We were looking forward to watching football in a fun, group setting.... eating some awesome fall off the bone ribs and having a couple of beers. A portion of the bad experience can be faulted towards other customers - screaming (like bloody murder) kids, parents who ignored them and a much older guy who kept staring and inching his chair closer to our table. Eww. But I digress. I'm here to talk about the food and service. After finally being seated (because of the football crowd), we waited for 10 minutes at our table before anyone even acknowledged we were there. Then we ordered our food... which we waited... and waited for. When it finally came, the ribs were fatty and barely warm. The fries were cold but the ranch dressing was good. The garlic bread could have been used to replace a roof tile. To round it out, the zucchini was fair to middlin. The beers were not that cold... so that couldn't even save the day. We left before halftime - and to you other sports fans out there - you know it had to be bad! While the restaurant cannot control who walks in their doors, they can provide good food and proper service. Bad on them.... disappointing.