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  • If I could give this business less than 1 I would. Let me tell you what a horrible experience I had ordering takeout. I don't live in the area, I ordered for pickup and paid for it and left. After leaving BW, I checked my order and half of my order was missing. Shortly after I called and spoke to the manager, he assured me to come back "anytime" that I would have "credit to redeem". So not thinking anything of it I gave him my name. Fast forward almost a year, I live in the area swung by to place another order also redeem my PAID credit. But a new manager came out not even willing to locate my PAID credit telling me it's expired and that management changed. He also told me nothing he can do and didn't bother to even make a customer happy. Let me tell you how terrible this Customer Service experience was. Why in the world do I have to pay again for something I had already paid for and promised to redeem? It's such horrible business ethics, I would never ever recommend this place to anyone. BAD customer service, BAD management just poor attitude. All over 12 bucks. I'm a business owner as well with a business in the area and it's no wonder they're losing a lot of their customers. If you don't know how to service your customers properly than don't be in the industry!
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