Went to this store today to see if we could get a different internet package or reduce our cost and have never dealt with the worst customer service ever !!!! The guy that help us who's last name was Gardener said basically there was nothing he could do to help us and our cost was going up again . When I asked if we could get on a different plan he said nope can't help you with that either. My wife and I left the store very upset. We then called the customer service department and they were great and helped us keep our plan and reduce our price. I guess at the end of the day DO NOT go to the store they could care less . I called the store to talk to the manager but of course they did not answer, I left a message and have not received a call back. If your in the business of providing a service to a customer you should do what you can to give them the best customer service you can .