Very disappointing!
I was told there was a 10-15 minute wait to order food due to the kitchen being backed up. I decided to wait because it was like waiting to be seated when a restaurant is crowded. While I was waiting I was given a glass of water but the bartender did not ask if I wanted another beverage. So after what seemed like 10 minutes and eye contact he asked how I was doing. I said I would like a drink. He apologized for the wait for my drink. So after awhile he said another 5 minutes then I could order food. Long after 5 minutes I asked if I could order. He said he wasn't sure because the kitchen wasn't telling him anything. So he goes to investigate and reported another 20 minutes! Now I'm highly upset. He gave me a coupon for free hummus nachos that do not sound appealing. And I told him they do not. So I told him that the situation is ridiculous and I'm not paying for my lemonade. And I left.
I understand things happen that are beyond our control. I understand dealing with the public isn't easy. And the bartender was the messenger. That is why I waited for so long. However the service was highly disappointing. Waiting nearly a hour to order food! I wonder what would've happened if I ordered food? Another hour? I hope Salut's management reads this review and informs staff this was unacceptable. I do not want heads rolling. This can be teachable moment of proper communication between the kitchen and wait staff. I'm giving one star because the host was friendly.