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  • This company is nothing but an insurance fraud. They came to my house for clogged bathroom drains, ran a camera and decided that I needed to have my bed removed, the bedroom needed to be jack hammered to get to the clog and they wanted to completely restore my cabinets and three feet of my wall. My floor, tile by the way, never had water on it and it certainly never touched the walls. The water did not even back up enough to come out of my two inch shower floor. They just wanted to bill the hell out of my homeowner's insurance and were adamant that THEY were the ones that talked to my insurance company, not me. They had a sub-contractor (AZ Packout) come and haul my bed away and they put it in storage. Why not in another room in my house?! The whole experience was very sketchy, so I canceled it the same day 11/9/17. But the sub contractor did not want to return my bed. He wanted me to wait until Monday when he found out that I was not going through with the restoration. After many phone calls and a lot of arguing with AZ Packout, who was trying to charge me $400 to return my bed, Rooter Hero said they would eat the bill for that and my bed was returned to me on Saturday, 11/11/17. Funny thing is, I had another company come out and I did not even have a clog where they said I do. Complete insurance scam. Make sure you look up their ROC#. When I did, it was suspended. http://www.azroc.gov/forms/details.asp?license=275291
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