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  • I recently flew US Air Express through Phoenix and was pleasantly surprised how enjoyable an experience it was! Gate agents and flight attendants were exceedingly friendly and helpful, even offering to allow me to switch seats so that I had an empty seat next to me, which is a big plus when travelling with an infant. Of the four flight segments, two were on time and the other two were early! As an experienced and frequent traveller, my priorities when travelling are in this order: 1. Safety; 2. Price; 3. Comfort. While travelling with them, all of the planes were in good working order, spotlessly clean and surprisingly comfortable (as comfortable as a coach seat can be). They are a no-frills airline, which is fine by me. I prefer to bring my own food and snacks, plus I can entertain myself with a book or iPad movie, no need for them to provide entertainment and raise the price of a ticket. Oh and they provide complimentary non-alcoholic beverages, including my favorite Mr. Pibb/Pibb Extra. They actuallly made two passes with beverage cart during my short flights. I also had to contact their customer service department to make a change for my return trip and did not have any wait time, plus a pleasant and helpful person to accomodate my change. Actually looking forward to flying with them again when the need arises. Perhaps US Air is starting a new era of providing excellent customer service, while also having low fares. Will keep an eye on them!
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