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| - Last night after developing a huge craving for Panang Chicken and browsing Yelp for a good place nearby, I decided to call Papaya. The guy who answered the phone said that due to a downed gas line in the area they couldn't operate, but their Mesa store would deliver to me for no extra charge since I couldn't come pick it up like I wanted to. I said this would be fine, placed my order, and the guy said it would be about 45 minutes. An hour and 15 minutes later the food still hadn't arrived, but I figured it was just because it was coming from Mesa.
When it finally arrived, I was starving, so I opened the food immediately, only to find out that my Panang CHICKEN was nothing but sauce and a few carrots and bell peppers. On top of this, I had been charged a delivery fee when they said I wouldn't, and I was charged for chicken when I got none. I called back immediately to tell them my food did not have any chicken in it, but was only sauce and a couple vegetables. They informed me that they were very busy and would not be able to bring me another order that night, but I could call back the next day (today) and they would bring me another order. I was upset and hoped that for all the trouble the food was at least good. Well, it was. The panang sauce was very delicious and perfectly spicy. Although it was not made the way I ordered it, I could still tell that it was very good and I would definitely order it again.
Today, I called back and they brought me a new order, this time of Spicy Eggplant with chicken since I had already had to eat the panang I ended up with last night and didn't want that again at this point. They were very nice about making it right, and they delivered it to me again at no charge and credited back the charge they made last night. Delivery took about an hour and 15 minutes again even though he had said 45 and this location is about a mile from where I live, so if you order delivery expect a bit of a wait. As for the Spicy Eggplant with chicken, it was REALLY delicious. The eggplant tasted like some of the best I've ever had, not mushy but not firm, and I finally got my chicken and yes, it was very good. SO in conclusion, the food is great but I hope that they are more organized when they aren't having technical difficulties. Probably won't have them deliver again but I would definitely order from here again. If there hadn't been all the problems I would give them 4 stars but the fact that I couldn't even get my order corrected that night was upsetting.
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