The associates on the floor were great! All were very informative and helpful. I would have given REI a 5 star rating as I am a long time customer and member, but, the associate at the counter wasn't very friendly. It felt as if I was an inconvenience to her. No "thank you", or "come again", nothing. This isn't the first time I've had that type of experience there. They do so well up until you are ready to pay and then they give you this look like "what do you want?". All the check out associates need a retraining on politeness.