| rev:text
| - I am truly appalled at the level of care my grandparents received at The Terraces, first at the Assisted Living facility and then at The Grove, which was supposed to be a "specialized" memory care center for those with Alzheimer's who need extra help.
The residents in The Grove are left to their own devices. I saw a woman just sitting in the middle of the hallway in her wheelchair, unable to move herself anywhere, just left there by the staff.
For hours on end my grandfather would be left alone in his room, with no one checking on him. He fell TWICE within 48 hours because the staff were not even helping him get to the bathroom. Even when they saw him struggling to walk or get around, they offered NO HELP WHATSOEVER. Even when we, his family, were visiting!!! You'd think they would at least provide decent care when family members were there, but nope, that was not the case.
One Sunday afternoon I was visiting my grandparents and went into the common area. There were about a dozen residents hanging out, and one staff member SOUND ASLEEP AT HER COMPUTER. I just walked up to her and stared in disbelief. Eventually a sound startled her (slightly) awake, she opened her eyes, smiled at me, AND WENT BACK TO SLEEP!
When I was moving my grandfather's belongings out of his room, I was amazed that NO ONE cared that I was there or asked what I was doing. I could have been robbing one of their residents blind, they didn't even bat an eye as I took load after load of his belongings out to my car.
One time my grandfather told my grandma and my mom that he had fallen over night, but no one had called my mom to notify her (as they are supposed to do per their own policy). When my mom asked a nurse, the nurse was extremely rude to her and refused to even check the notes from the night before to verify whether he had fallen or not.
My grandmother expressed fear and concern because one of her friends on the Assisted Living side lost her husband after he fell at the Terraces and passed away. When my mom mentioned this to staff, rather than empathize with her concern, they were shocked and asked "How did you know about that?!" They were more concerned about people knowing of their negligence than about my grandparents' well-being.
When my Mom confronted the staff and asked for an explanation on the discrepancy between the care they promised versus the dismal state of the Grove that my grandfather was living in, the head nurse told my mom it was "unfortunate" that my grandfather had transitioned to The Groves at this particular time, which, in context of the conversation, was essentially her admitting that The Grove is not what it once was and currently, for lack of a better word, sucks.
Oh and be prepared for excuses. They will always come up with some excuse when you bring your concerns to them. They most frequently like to turn things around and blame the residents, due to their memory conditions.
The grounds are beautiful, the facilities are immaculate, the pictures paint a vision of top notch care, but don't let any of that fool you. The Terraces and their staff view your loved ones as dollar signs, nothing more. They promise a dignified and active life for those with Alzheimer's but their care falls woefully short. They should be ashamed of themselves.
If any staff take the time to read this review, please take the time to remember the people you are caring for are someone's beloved grandfather, grandmother, mom, dad, brother, sister, aunt, uncle. Would you want your loved ones treated that way? I think not.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)