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| - I'm now a Hilton veteran and have stayed in dozens of their hotels, including some of their higher end properties. I came to this GVC with high expectations, but was promptly let down. Before I list the "amenities," I want to advise people that many of the reviews here are discussing the HGVC on Karen Ave, which is across a parking lot from the Las Vegas Hilton. YES, that hotel has a small gym; yes, that hotel is across from another Hilton; NO, this hotel is neither of those.
Things I appreciated: Big, clean room; separate bedroom; Tower 2 (newer, taller tower) has nice, modern appointments; TRIPLE HHonors POINTS!!!; ample parking (fee waived due to length of stay); great gym for a hotel; game room; on-site convenience store; on strip but still quiet.
Things that disappointed: as someone else said, $8/day self-parking? It was waived b/c I stayed 11 days, but that's still ridiculous for anyone else considering the casinos allow free parking; extremely poor service/attention from staff - more in a minute on that; over-priced convenience store; tower 1 (older, shorter tower) is quite dated and uncomfortable + non-smoking floor reeked of smoke.
I could have lived w/ the above, but then I had a major issue w/ the staff, eventually involving the manager who did very little other than call and make sure I was "OK" in my room. Short of it - they pre-charged my card for the entire amount which was contravening to the hotel's policy and then said they couldn't finalize the refund w/o my bank's intervention. Their internet didn't work so instead of fixing it, they CHARGED me for an ethernet cable, even after the huge debit from my account. They put me in a really warn-down room in Tower 1 and my request to change rooms was ignored by the front desk until I asked for and spoke w/ the manager. They still over-billed me in the end, and neglected to issue the promised triple points to my account, citing a "rule" that I still have not found.
This was a terrible hotel experience, all due to service, and I'd completely recommend against the hotel if not for its convenience and comfort.
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