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  • Used to love this place, but I feel like it's slipping slowly into a comfort zone that favors laziness. The last three times we've gone, it's been a disappointment. I'm big on customer service, and it's seriously lacking here. The first time, the two cashiers couldn't be bothered to look up from their cell phones while checking us out. I'm not kidding -- the cashier looked at me to take my card, and that was it. Her coworker sat on the half wall/counter next to her, buried in her phone the whole time. The second time, they closed an hour and a half early on Saturday night for "cleaning". Part of me thinks that's code for "we're bored and want to go home early so we're getting a head start." Had I not had the first experience prior to this, I might think otherwise, but the staff is always so aloof and distracted that I have a hard time buying in to it. Then, last night, I wanted some FroYo, so we headed over to AZ YO CO to see if we could get in before they closed before their posted hours again. We arrived at 8pm to the overwhelming smell of cleaner (bleach and lysol maybe?). All the machines were pulled back, so we had to reach in to the cutouts to dispense the yogurt. It felt like we were inconveniencing the girl that had been cleaning by using the machines. When we got to the counter, several toppings were missing or not refilled. The cashier didn't say much to us again, and we left. In the 2 minute drive home, my FroYo turned to basically soup. To be honest, I've got problems with three things here: the staff is usually unprofessional (through no real fault of their own, I think that's on management to put systems in place and not rely on a 16 year old to run a store autonomously), they have slowly been cutting back on flavors (felt like half the machines were unused last night), and the temperature/consistency of the yogurt is way too runny. I also found their pricing to be really high -- we paid $11 for a couple of half-full cups last night. More than I remember paying in the past... I'll drive the extra couple of miles and go to Yogurtology at 67th and the 101 next time. Bummer, but it seems like ownership just doesn't really care anymore.
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