When I went to this bakery last weekend I was totally astonished. So yes, it definitely can get crowded and the lines can be long but it's so worth it. The parking can also be a bit scarce for how popular this joint is. My daughter and I went to this bakery for lunch in between her two hockey games. It was crowded at about 12:30, but the lines move fast once you understand how the shop works. I got the caprese sandwich which was the best I've had. We loved it so much we came back on Sunday just before we left for home! I would recommend this joint to anyone in the area. They have sweets, doughnuts, sandwiches, pizza, a hot bar, a salad bar, gelato, and even a deli/meat market! Will come back when we are in the area.