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| - I have been to this place a few times before and had no problems, so I was confident that this time would be similar to the others. I was definitely wrong. When I went, it was around 45 minutes until they closed, so there was still plenty of time to order and get out in a reasonable amount of time. I never mind the waiting time, so that wasn't a problem. When I got my burger it was about 15 minutes until they closed and I needed to be home, so I headed back. When I got home and opened the burger, the center was bright red, NOT the "warm, pink center" that they are famous for. It was RARE. Went in the next business day to get my money back, because by the time I would have gone back the night before it would have been closed. I talked with the manager on duty, who was different than the one I had spoken to on the phone the night before. This one seriously sat there and stared at the receipt like it was some damn foreign language and then preceded to tell me that my rare burger was not rare, even though I had pictures of the BRIGHT RED center to prove it. Then she goes on to complain that I should have come in the night before so it would have been "easier for her and the restaurant"...okay kind of just told you my situation and why I am in today and couldn't come the night before. This is after telling her twice already! I seriously spent 15 minutes arguing with a half-wit "manager" about getting my money back. Didn't think it was that difficult, but I guess for Burger 21 it was. Never going back here again.
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