Are you hungry - don't stop @ Beef O Brady's. You will starve to death before you ever get served.
By far the worse service that I have had at a restaurant in the last decade. The place was beyond disorganized. The staff is in desperate need of training, processes and leadership.
It was a mid-week dinner for us. We thought that it would be quicker to grab a bite while we were in the area. The hostess we reduced to using a crayon on the back of a kids coloring book page. There wasn't a pen to be seen in the disorganized space. She told us that it would be a 10-15 minute wait for a table and she was accurate. Her accuracy was the best part of our dining experience.
While we were outside waiting we could here one waitress loudly complaining to a table of guests how they were short handed and blaming people who didn't come in for all the problems. I should have gone home. But I was hungry, thirsty and 30 minutes from home.
We got our table and menus. And waited
And waited
And waited
After about 15 minutes our server finally showed up. She took our drink order and before we could tell her that we were ready to order food, she bolted. So we waited
And waited.
And waited.
15 minutes later she came back with the water for my wife, soda for my son. But no beer for me. And before we could tell her that we were ready to order food, she bolted. So we waited.
And waited.
5 minutes later I had my beer. And we were finally able to order food. Fried pickles for an appetizer and two dinners. She tried to bolt before taking my son's order. After stopping her from bolting she took my son's order. (She was sitting next to him in the booth when she was taking our orders so I have no clue how she forgot about him).
About 15 minutes later we got our dinners. But not the appetizer that we ordered. Fine, I had my soup and could finally eat. Or so I thought. My soup was room temperature and inedible. Although at this point my beer and my son's drink was empty. No offer was made for refills or waters. Whatever. I just want to eat and go home. But I had no soup and no pickles.
5 minutes later she came back with the pickles and took the soup back. She took 5 minutes to microwave the bowl and bring it back. At this point the soup tasted like they opened up a can of Chunky soup. Sorry, that isn't fair to Chunky. They make decent soup. Whatever. at this point I just want to go home.
We finished eating and then waited for the server to clear the table and bring our check.
And waited.
And waited.
She finally made her way back. She cleared the table, but did not have our check ready. So we waited.
And waited.
Finally brought the check and bolted. The check was wrong. It had more food than we ordered on it. I was still charged for the lukewarm microwaved soup. Whatever. I just want to go home.
I put my card in the slot and waited
And waited.
Finally she came back. We told her about the mistake on the bill for the extra food. She bolted. And you guessed it - we waited
And waited.
5 minutes later we finally got the credit card receipt and I could finally go home.
Total time - 1 hour 48 minutes in the middle of the week for a beer, fried pickles and bowl of soup. Wife had a burger and son had soup and sliders. We won't every be back. I recommend finding some other place to attempt to eat.