During Summer I went here with my friend. She ordered fruit smoothy and I asked if matcha latte was available in iced. The server said yes so I ordered it but I was served hot matcha latte. I told the people behind the counter that I ordered iced but all they did was stare at me for good 30 seconds like I had asked something very unreasonable. At the end they just gave me few ice cubes in a new cup so I can put them in my latte which... only makes lukewarm latte? If iced matcha latte wasn't available I would have ordered something else. Them just staring at me was such a weird experience and the whole thing kinda just threw me off. Their lack of customer service is real.