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| - If I could rate this hotel a 0 star I would. Now I'm going to begin this review by saying that I work for a Fortune 100 Global Travel Services company and I travel for work but I also travel a ton for leisure.
I grew up in Las Vegas but moved to Arizona many years ago but visit Las Vegas about 2-3 times per year, normally staying at Caesars, Wynn or Palazzo. MGM Grand and Aria are tremendous as well.
I want to say that if this hotel is trying to get a 5 Diamond Award (which is what every luxury Las Vegas resort strives for) you are far, far away from receiving 1 Diamond.
So I'm going explain some very simple concepts for Management to read and understand. I've seen all this before in Las Vegas. Outside Hotel companies think that because they are successful in LA, Miami, NYC or globally that they can just show up, put a little paint on an older run down frame of a long lost casino (The Sahara), slap their sign up and people will just come in a love the place they will "set a new standard of Luxury in Las Vegas". Only to find themselves crash and burn.
When you come to Las Vegas, and build a property on the strip that touts luxury you better do your homework on Las Vegas and be ready to compete with the masters of the game, Steve Wynn, MGM Resorts, Caesars Entertainment and Sheldon Adelson.
This resort highly misses the mark and my stay was atrocious at best.
Let's lay out the highs (not many) and lows (many) of my stay at this "monkey palace"
Good:
Soft Bed
Unique Rooms
Modern Electronics
Nice Bathroom fixtures
Staff at Bazaar Meats
The Bad:
I showed up to Valet only to be greeted by a guy who walked to my car, opened the door, didn't say "Welcome to the SLS" nor did he ask me for my name or if I was even staying in the hotel or just visiting. Next he proceeded to tell me "You sure you want to park in this valet, we have one in the back too" as if to prompt me to not inconvenience his night by having him park my car.
Upon entry into the casino there was next to no excitement, dark lighting and a very empty casino floor. The inside was too dark and the casino ceiling is too low and drab featuring ventilation pipes and steel bars reminiscent of shopping at CostCo.
Hotel Registration/Lobby way in the back amidst a dark corner next to a bar featuring a semi racist monkey theme.
Casino Employees seem lethargic and having pure remorse for leaving their previous job to join a new strip hotel, which in the past is a boon for Vegas employees.
It was my birthday and I planned on having car service take my wife and I to dinner at Del Frisco's Double Eagle Steakhouse, then to MGM for KA. I was told by the Concierge that they didnt have car service and it was a 3rd party vendor whom charged by the hour.
I'm a $1,000/hand player at minimum so this was an insult. The Wynn and Palazzo give me car service whenever I'm in town. No High-End Luxury resort in Vegas uses a 3rd party car service because they have their own fleet of cars.
The Casino Floor was empty and drab on a weekend. No incentive for me to pull money from my account and begin playing here.
Went up to my room only to find that the elevators this hotel uses are the same one's from the 1970's used by the Sahara which was formerly in this spot. Terrible!
The clientele. 5 star and 5 Diamond resorts have elite, exclusive clientele. This clientele was for Circus Circus.
Ordered Room Service for Breakfast ($89), was only presented with a bag of food, coffee with no cream or sugar in a To-Go cup. The food was in paper plates with an aluminum top and I was given plastic silverware that looked like real silverware. All I have to say is LMFAO. Even at a casino as old as the Sahara was, they brought your room service in a cart and real plates, covered, presented to you for your liking and you were given all the condiments you could ask for along with coffee in a real cup with cream and sugar. Real silverware ! This was a major joke.
The following night was no better as again it was my birthday. My wife and I had 6:45 reservations, but this idiotic hotel decided to not only sponsor the Las Vegas marathon, but also prompt Metro Police to block the exits not allowing cars or taxis leave the premises. I ended up having to exit the Taxi because we missed our reservation and we had to go back inside and eat at the outrageously overpriced and underwhelming Baazar Meats ($200 for steaks that wouldn't sniff the plate at Del Frisco's) . Luckily the staff was phenomenal so I put them in the good list.
This pure logistical idiocy almost ruined my birthday, but I was able to get to the MGM via Monorail and make our show.
In all, this hotel should not be considered a luxury strip hotel. It is blatantly obvious they though they could win on name alone without doing their homework. I suggest management spend a day with the Fertitas because SLS is subpar of Stations Casinos. Stay away if you want 5 Diamond experience.
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