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| - Run don't walk AWAY from these apartments. The dog and pony show they put on to get your business is indeed impressive. Hummer golf carts, staff all dressed up in shirt and tie or skirts, maintenance folks all clean and in polo shirts. Big screen TVs everywhere, by the pool, in sitting area's, work out room....everywhere. Staff is nice and friendly blah blah blah. I was sold on this place before I even looked at an apartment.
Lets back up a bit. I do NOT live here, this is a review of the my experience including the run around from the property management company.
Besides losing my application and not telling me about it until the next week when I went in to get a bigger apartment than I had already looked at.
Countless promises of returned calls, messages left without a return phone call. Basically I felt that once they felt that they had me locked in that they didn't have to provide any service any more. I have had a similar experience with the management company that has promised me a refund for the last month with out delivering on their promise. Also left message that I was told were never received.
I know from experience when someone makes it hard to get a hold of them there is going to be problems. There are no contact information for the management company's corporate offices, and the local "west coast headquarters" office lists numbers only, no emails or other ways to contact. You can call and get an admin person who will send you to voice mail, but will never directly talk to the person you are trying to reach.
I only got a response when I threatened to send letters to the home office to the 5 corporate offices listed on the website.
So here we sit business day 9 since the promise of "we are processing it today" and no refund.
On a weird note, I had a customer in my store who just rented from them and had much of the same experiences I did, but she needed a 4 BR place and felt like this was her only option. She too worked with Mary, who lost her paperwork too....what the hell is going on here???
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