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| - Okay, I will admit upfront that I'm pretty annoyed with Simply Cinema. So yes, that does color my review.
That being said, they basically did what they said they'd do. They have a good quality video, and a highlight film which is awesome to share with people.
So why am I annoyed? Because they deleted all my wedding footage after delivering the DVD before I had a chance to review the DVD. Yes, they told me they would be deleting it, but I didn't have a chance to do so in their time frame (~2 weeks). So they went ahead and deleted the footage without notifying me (there was no "if you don't respond by this date we will delete your footage" email), so that when I was finally able to get back to them, it was already gone.
Why does that piss me off? Because I had asked for some footage to be included in full on the DVD after the fact (an impromtu dance from the wedding that they captured), and got email confirmation from them that it would be included on the DVD before they made the DVD. Guess what wasn't on my DVD? And guess what I can't get added to my DVD because they already deleted it?
What they delivered was decent, but you have to operate to their schedule, not vice versa. And for what I paid, I feel it should be opposite. Their work is fine, but the fact that they never stated their data retention policy at any point, and the nasty responses I have gotten from the business owner (after posting the review above verbatim on another site) makes me knock their rating down. If I had received my DVD with the additional dances on them, it would have been 5-stars all the way.
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