So I thought that the couple of good reviews might have been "padded" by employees or possibly from customers who purchased big ticket items that received excellent service. I was concerned about the one negative review since I already have the camera and most lenses prompting my visit to the store merely for some accessories and advice. The staff was exceptionally helpful. A man named Carl helped me buy a few filters and a cleaning kit. He also gave me a quick overview on camera set up and a few pointers on shooting pictures of my baby boy. I will be back as my skills improve and my need for equipment grows. There were three guys who were all helpful, knowledgable, and very nice.