I have been a customer at this location for six years with no issue until today. I had scheduled an afternoon appointment and checked in at the front desk with a very cold and abrupt reception. Went to the waiting area, now in the back section of the office, to complete the questionnaire and the place was packed, extremely noisy and no where to sit. Absolutely no way I would have my exam started within an hour. This is why I scheduled my appointment. Never seen this office so disorganized and uncaring. I left and will not be returning. Very disappointing.