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| - I go to Zipps quite often and nothing has ever been an issue, but last night while trying to enjoy a nice outing with my friends/coworkers things took a turn for the worst. We had friends show up early to reserve a table for 8, we met up with them and sat down, ordered drinks, and everything seemed to be going smoothly. But then throughout the night, rude remarks and attitude was given by the server (not going to mention names because you know who you are) . You could tell she just clearly did not want to be there. The main issue occurred when the checks were brought to the table. Everything was unorganized. With ALL of us at the table working in the restaurant industry (including our manager), we DO understand rough days and the business. But I have NEVER felt so uncomfortable at a restaurant. She then proceeded to drop the checks off... one check book had a salad on it, I recognized it was not ours and put it in the middle of the table. We situated our money and she then came by to picked up our tabs. But before she could even do that...she snapped at our table saying we had some other tables check book, I said "yes, we put it in the middle of our table because it wasn't ours", she then says "well where's the money that was in it" we say there was none that we had seen. She then pulls aside the table that the check belonged to as they are exiting and questions if they paid their tab... they say "yes, with cash". She comes back to us (mind you making scene in front of the patio) saying it is "impossible" that there was no money in it, assuming we stole it. Coming from a table full of servers we discussed that we would never accuse a table and track back steps before throwing accusations around...well what do you know, the money was on the floor. How did the manager handle it? He simply stated he would talk to her. I have never felt so offended and appalled by how we were treated. It is called customer service. Not only did she do that, but as other guests would leave she would lean out the patio while they were walking to their cars asking if they paid their tabs. Just very unprofessional. She then brings back our checks but one booklet has three tabs in it and she says the cash amount given was insufficient because she forgot a tab... at this point I thought it was a joke. We all gave her enough money, but at this point I felt she wouldn't get a tip because clearly she did not deserve one and pocketed the money, with our manager fed up, he took care whatever needed to be paid for because he just wanted to get out of there. I have never tipped lower than 20% even if the service was bad, knowing that everyone has their days. But being accused of stealing while trying to enjoy a nice evening is uncalled for. Her demeanor was awful and the whole transaction had me sick. I will not be attending this Zipps in the near future.
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