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| - If I had to do it again, I would rather have Panda Express cater my wedding before Atlasta. BEWARE of this company and their lack of transparency and tendency to go back on what they have said. During our food tasting, we met with Alice, who was nice enough and offered us the choice of black or white linen napkins. We chose black. The following week, we got an invoice for 175 black linen napkins. When we questioned it, we were told they had a larger event with ASU that same weekend and all of their inventory was slated for that event so they had to charge us to rent them. Mind you, they don't normally charge for napkin rental. After some going back and forth in email, they finally conceded and removed the napkins off our invoice.
Our other major issue with them was the cost of labor. They billed us for bulk labor hours. They said it's their policy to stay for the duration of the event. We said, we don't want you there for the duration of the event. We would like you to leave after dinner. Also, we have a hard time paying for catering staff that is standing around doing nothing. Anyone who was at our reception, should be able to remember seeing caterers STANDING AROUND DOING NOTHING - FOR THREE HOURS. Also, during our food tasting, we were assured by Alice, our sales person, that it was fine, and they would pack up and leave after dinner. INSTEAD, they sent us a bill the WEEK OF THE WEDDING, for an additional hour for caterers to stand around doing nothing, as we had extended our reception an hour. I text messaged their owner Steve Short (as he had given me his cell phone number to get a hold of him if we had any other issues) and asked him if this was necessary. He said yes, it has been proposed from the beginning. And I responded with, we have been opposed to it from the beginning but thanks for the response and Happy Thanksgiving. He then sent me the following two text messages:
"Then you should not have booked us"
"It seems like all you want to do leading up to this wedding is fight with us. I am having a hard time imaging success on this event."
If taking issue with questionable charges is considered "fighting" with them, then you can call what you want. But I have nothing good to say about this company. Be careful if you consider them for your event.
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