Very disappointed in their service. I made an appointment with the British woman at the desk with Lai as I was referred by a friend to use him. When I arrived The British woman told me he wasn't there and to have a seat. 20 minutes later she said he'd be another 10 minutes. It was my first visit so I would have thought they would try harder to keep a new client. After 30 minutes she did offer to have someone else help me but I was too frustrated by this point.
I've been in the salon one other time to purchase a gift card and didn't find the front desk attendant to be very friendly so I guess I should have expected the outcome.