We were incredibly lucky to chose Heritage. The staff were not only professional, but so patient and understanding when we had difficulty with our decisions. Bill was invaluable to us and compassionate to our family as we made these decisions. He guided us directly to what we wanted and didn't try to "sell" us anything other than what we wanted and that helped us to be comfortable through our decision making process. He drove our father's casket to the cemetary and met us there and expressed his condolences again. He took time to talk with me directly and left me with the impression of a peaceful friend having dropped by. I hope it will be a very long time before I need these services again, but I won't have any trouble deciding where to go. Thank you so very much Bill.