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| - I have used this company for a few years, and I have finally had enough. They trimmed a perfectly squared off large oleander into a mushroom shape (very ugly) and tried to say that I wanted it that way. They rake the red lava rock and the white rock, which are separated by brick trimming, into each other so it looks sloppy and is too difficult to separate again. They snap at you on the phone if you call with a question or need something corrected. They break sprinkler parts with their equipment and don't let you know so the water leaks for a while before you are aware. Final straw, I recently adopted two puppies and specifically asked them NOT to prop the gate open. The very next time they came, they propped the gate open. . . . No communication at all! Stay away!! They get only one star from me, and that one is because they pretty much always came on schedule. . . (I think. . . I wasn't always home.)
By the way, they require a contract. The contract states that you must provide 30 days written notice to cancel. If you want them to stop immediately because there is an issue (my puppies might get out because they can't remember to close the gate, for example), they will NOT do that. They want that final months payment so badly that they will ignore your calls or emails so they don't have to discuss it with you. Very, very sad. And according to a prior review, I will get sent to collections if I refuse to pay the final month due to neglect or poor service.
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