| rev:text
| - I am sincerely disappointed at this place and I wish I was able to give this place a better rating, however, their staff has completely failed me on my first visit. After all the posts on social media with the taiyaki icecreams, which mow became their signature item, I decided to give this place a try. There were only two orders ahead of us before we ordered. They do not have a menu explaining the taiyaki, so we asked for their assistance, which for some reason took so long for the cashier guy to explain it to us. We ordered greentea taiyaki with green tea custard. They never informed is that it was going to take long to make the waffles. I have tried this before in LA, so I did expect some kind of wait. After 5 minutes, a staff came out and told me that it was going to take 5 minutes more since the waffles were frozen and they have to reheat them or something. We already waited awhile, so we thought 5 more minutes wouldnt hurt. Exactly after 20 minutes since we put in the order, we got so fed up with their service that we asked for a refund. The guy never apologized for the wait or their lack of informing us about the wait. Then, it took two guys to figure out how to give me refund from the POS, keeping us waiting again.
Honestly speaking, one "sorry" is all you need in a business to comfort the customers. If you think you can earn a lot of business, because you have a unique item
On the menu, that is a big misunderstanding. Sooner or later, there are going to be many places with the same item or better, and when that happens. your service will definitely keep the customers away from coming.
|