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  • I'm part of a winery club and they send me wine once a year. They use GSO to ship from California to Nevada overnight. The first time the winery sent me wine, GSO was great in response and customer service, both via email and phone. No problems and would have recommended them. The second time, which was last month, this is what happened: -Knowing the package would be shipped when it was still hot out, I called the winery to ask them to place on hold at the shipping warehouse. -They told me GSO would send a confirmation email and I can contact them directly. -No confirmation email came from GSO, and a week or so go by and I finally remember to call the winery. -The winery gave me the GSO tracking number and from the GSO tracking site, it said GSO tried to deliver twice, but no on was home. I did not receive any notes on my door. -I called GSO and asked them to hold it for me so I can pick up. The nice lady on the phone said, certainly, we will call you to let you know. I never received a call. -After another week or so, I called and asked if my package was ready for pick up. They said yes, I picked it up. If you are receiving packages from GSO, I recommend you follow up with them as it seems they don't have good follow through. I don't know that I would trust their outbound shipping services if they don't actively try to reach or deliver packages to customers. In conclusion, I am still at the mercy of my wine club using this company. Fortunately their warehouse is not far from home and they open until 6:30pm for pick up.
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