Finally decided to write a review and I think this is a funny story.
I used to go here like once a week and then a couple things happened and now I haven't been back for a long time and doubt I'll be back again. Like any business should know, 75-85% of your unhappy customers won't complain or write bad reviews, they just won't return. That's where I WAS going to fall into, until...
Well this place came up when I was yelping something else and I saw a bad review, decided to read more. Saw the owners horrible responses. Saw a couple incidents that were exactly like what happened to me. Made me take the time to write a review since the owner feels like people are just making things up.
So first, while I was visiting regularly I noticed they were advertising for the NRA (free bumper stickers on the counter) which I found odd since I'm pretty sure it's a minority family owned business, but hey whatever floats your boat. I personally think it's pretty stupid for a small business to get involved in politics, but not my wallet that's getting hurt by it. This wasn't going to change whether I visited or not. Just found it odd/comical.
Then a couple weeks later. The hair incident. Found hair in my cheese steak and yes just like the other people who complained. The people cooking are not wearing hair nets and some of them have long hair. Look, it happens, but it's extremely unappetizing and really turns people off. Like I said earlier, I was just going to be one of those customers who was unhappy and never returned. But since your responses to other peoples reviews are pretty terrible and you seem to enjoy collecting your 1 stars. Here you go. Enjoy.