About: http://data.yelp.com/Review/id/SnS-DKZvVwWt97ztt0veqA

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About: http://data.yelp.com/Review/id/SnS-DKZvVwWt97ztt0veqA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-05 00:00:00 (xsd:dateTime)
itemReviewed	Life Time Athletic
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	My first review. BEST PRACTICES...NOT HERE... HELLO to expensive INCOMPETENCY. WE joined this facility for it's promised security in childcare. They offer a lot at $350 per month for our family. Unfortunately, this particular location in Summerlin proved to be a huge disappointment. I had the pleasure of spending time at the Henderson location where I was thrilled about the programs offered for my little ones and the way it was operated. A different vibe then Summerlin. Summerlin childcare does not follow the policies they have in place. Inclusive of mishandling their procedures for children attending the classes they signed up for to rudeness and again not following procedures at check out. I only know this because I experienced the excellence of the Henderson location. We cancelled our membership after moving to Summerlin and not wanting to drive back to Henderson. Upon cancelling our membership, which we were required to go in and do, I was very clear. They require 30 days notice so we were prorated for April and that should have ended our relationship with Lifetime. Yet for May we have again been charged $350. My husband and I both called and when we didn't hear back as promised I called corporate. Due to my conversation with corporate I am giving them a 1 star rating. Apparently, they couldn't confirm that our membership was canceled, saying they could see a downgrade. SO does a Lifetime membership mean for LIFE? Apparently, with all their sophisticated technology, corporate would have to speak with the head of member services in Summerlin (who handled my cancelation) before honoring a refund. WHAT IS GOING ON HERE! Corporate headquarters took the money from our account and couldn't access our information showing our cancelation. Then refusing to provide me her full name or a work ID number (at least) to accurately identify who I even spoke with!!! My husband and I now are coined the we have to go there when he gets off work and handle what Lifetime corporate wasn't capable of doing...viewing our cancelation documents and again posing the question WHY ARE WE BEING CHARGED FOR MEMBERSHIPS WE NO LONGER HAVE!
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Rachael

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