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  • I will never take an animal to the grooming section of this petsmart, & possible any petsmart at all, ever again! When I first got my puppy(shih tzu, poodle, yorkie mix) his hair had mattes in it. I tried everything! Shampoo, detangler, special fur products the works to try and get his mattes out. I finally resulted in taking him to get groomed. I chose this Petsmart because I work about 5 minutes away & could easily leave work to pick him up. As soon as I got there I was talked to as if I was incompetent. "You can't give puppies hair cuts" "Do you not brush him?" "His fur is in terrible condition" "What kind of brush do you use, ugh let me show you what kind to get then" it was horrible! Mind you, my pup at this time was 3months+ & I had only had him for about 6-8 weeks! I dropped him of off anyways, even after being told they could not give me a time to come get him. Hours passed as the day went on & I started to get worried. I finally called up there to be told that he has been ready!! For how long they "didn't know". I rushed down to pick him up only to find that he was acting completely different. He's a very happy & hyper dog by nature but after taking him to Petsmart he acted sad, timid, shy & worried. I have taken him to other groomers since & he doesn't react this way there. I will never take him back to this Petsmart groomer because I honestly believe they traumatized him.
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