I've increased my rating from a 4 to a 5 after coming here regularly since September. The employees are kind, attentive and add to the experience. I'm partial to the night time staff. Daytime staff is also good. Never been here in the morning.
This location is very busy at lunchtime. Once the lunchtime rush is over, the customers come in waves. I can't speak to what it's like in the morning.
The food is always good and served quickly. With a MyPanera card you receive free food/drink or discounts after every 8 visits. There is free WiFi, plenty of seating, a good mix of music and it's just a nice place to eat, have something to drink(no alcohol) and spend some time. It's really nice having a Panera in my part of town.
I like Panera in general and I especially like this location.