I have been here a few times with the kids bowling. And it has been a hit and miss for service. When it is good, it is just that - "good". Never really excel at being helpful and take forever with the requests.
Examples (Bad):
- Ball stuck on lane, call the front desk who says "will be there in a min" - 5 min later no one... so I walk down the gutter and get ball myself. Employees come over and say I can't do that. Well, I was on a "timed" bowling special....and they were cutting into my time.
- Food is just ok - and again, hit and miss. Oil in fryer tastes like no changed very often... or maybe fryer isn't cleaned? As the "burnt" taste lingers. Had pizza twice.. one time was good, one time was not.
- Bathrooms are not frequently checked - when my 6yo says the bathroom is gross, we have a problem.
Place just lacks consistency - and since it is definitely not a cheap outing (Spend about $80 food, ~2 hours bowling, etc for family of 4), I would expect more.