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  • Bonefish Grill has usually been a consistent favorite of ours - consistent in food quality, service no matter which Bonefish Grill we go to - although our dinner tonight would make us think again. First off, our server, Rachel, was awesome even with her hands full training a new person. She did everything within her capabilities to remedy our dinner experience. If not for her, I rate this barely a 1 star. Main issues: 1. Bang Bang Shrimp - flavor was still there but...bed of lettuce seemed like it had slightly brown edges but brushed it off because it.may have been the sauce, and the batter on the shrimp was "slipping" off. Definitely not a good start. 2. Fish-n-Chips - portion sized was SIGNIFICANTLY smaller and there was batter than fish! We inquired about this and was told that it could have been a result of inconsistent cuts. 2 additional peices were then brought in to make up for the issue. 3. Shrimp Pad Thai - had this dish before and it WAS good, now no longer. It tasted over sweet like it had been drenched in sweet chili sauce, noodles stuck together in clumps, and the shrimp was added in like an afterthought instead of part of the dish as it had ZERO taste and was rubbery. Now I don't expect it be the same as in a real Thai restaurant but this dish has been on their menu for awhile. 4. Ice tea refill was so watered down that I had to being it to their attention to get the real stuff 5. Overheard the tables around us also having issues i.e. sides listed on the menu not available because they were given an old menu, food not cooked as expected, etc... We hope this was just an off night for Bonefish Grill but to be safe we will wait a bit before our next visit that is if we dare to return.
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