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  • Charge for parking & WIFI - Hotel Staff = EXCELLENT Checking In ------------------- We arrived in Toronto after a three hour flight and drove to the hotel. Arriving at the hotel it was not clear where the lobby was located. We initially stopped after making the right into the parking lot and then had to get back into the car and drive around to find the lobby. After entering the lobby the two ladies working at the counter were on the phone. It was about 3 minutes before we were even acknowledged. The young lady that checked us in was a little on the cold side. She could have been a little more welcoming for a hotel that has had numerous awards. Our Stay ------------- The hotel's cleaning staff was incredible - they were very friendly and offered great help. The bar area for this hotel closes at mid-night so if you are looking for something to relax and do after mid-night - good luck - there is nothing to do around this area. We were there for a wedding and the night after one of the events we were having a good time and security visited our room and asked us to be quiet. We tried and they had to come back again. At that point we took the party to another room (there were over 50 guests staying in this hotel as a part of the wedding). The security guards followed us up there. By this point you are probably thinking - no big deal - they should have don that right? Well get this, no one had complained about us being loud - the hotel staff simply did not want anyone to complain and then they would have to credit them for the night's stay at the hotel. However, after we went to the other room, the guest in that room happened to be a Hilton Diamond member - lets just say they did not do anything to us after that - she was given free reign over anything she wanted to do - they did not bother to say anything. So if you are a regular traveler and there is someone with a Diamond level - guess how is getting the better treatment. The Room ----------------- The room was clean and very welcoming. The only issue I had with the room was the bed was some what uncomfortable. The shower was interesting because it is half a shower glass. No real issues with the room. Other ------- The hotel charges for parking and charges for WIFI. In today's world I find it un-necessary for a hotel to charge for these two services. We happened to luck out and got our parking fee waived as a result of the wedding - however, we had to visit the front desk twice to get the charges taken off our bill. Not a bad stay - but it could have been better.
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