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| - Never again! From the get-go, the experience at this place was awful. I made it clear over the phone that I needed my peripheral distance reading to order glasses from another optician. They said no problem. I didn't think it was a big deal - I was a paying customer, and it IS my medical information after all. When I got there, they made a scene and insisted they wouldn't do it for me. I said well then, there's no reason for me to get this eye exam because that's what I need. They obliged.
I got my prescription (and my PD reading), but had to wait a few months to save up for the glasses I wanted. When I got the glasses filled, they were all wrong. I went back to have my prescription checked and Dr. Askary had given me a totally wrong prescription. Hey, everyone makes mistakes. I asked that Sears replace the (expensive high definition) lenses I had filled or refund my visit. They said they would talk to their supervisor and that the issue would get resolved one way or another.
When I called to check up on it, I couldn't believe how rude they were. They kept insisting that the place that sold me my lenses should replace them (even though they were at no fault at all! the glasses were made perfectly! It was the prescription that was wrong!). When I asked to speak to the supervisor, they didn't have the decency to put me on hold but had a snide conversation about me while I could hear every word. I knew the manager wasn't interested in working on a solution with me, and I was right. She was beyond rude, very defensive and accusatory (why had I waited so long? why this? why that?), and absolutely unyielding. She even tried to suggest that my prescription changed because my eyes had gotten better!! WHAT?! I have worn glasses since I was 8 years old and honey let me tell you, these babies ain't getting any better! And never in all those years have I had such a negative experience at an optician OR received the wrong prescription for glasses.
Sears is known for their customer service and quality, and I was so disgusted by the interaction that I reported the situation to their national customer hotline. The person I spoke with at that level was wonderful, and very sympathetic. Within 24 hours I received a call notifying me that regional management had decided to refund my eye exam.
Called them back and got the same manager and she continued to lecture me about all the trouble I had caused. She said "Yeah we're basically giving you a refund just to make you happy." I mean, really?! Uh, no.
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