I live close to this BWWs so we've gone quite a few times, and I have yet to have a good experience. We actually went last night and we were seated by a server station and I hung my purse on the side of my chair, and I had multiple servers knock it into me that I finally had to go take an extra chair from another table to put it on. Our server started out good, but after we got our drinks and appetizers she disappeared (their servers are very good at disappearing whenever we are there), so we had to grab another server to get more drinks and what not. It really wasn't that packed and it took at least half an hour longer than it should have because of bad service.