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  • This place is seriously disadvantaged by their corporate policies. I feel bad for the customer service reps that have no ability to respond to customers and make reasonable decisions at the store-level without calling the corporate help line. I called months ago to unfreeze/cancel my membership and they said I had to visit the store. I visited today and found out that the $5 they had been taking from my account monthly was nonrefundable and could only be used for store credit after activating my account for $37 (I will not use the membership, so this is a waste of money for me). The customer service rep said my only other option was to "throw that money away." Sun Tan City has provided me no service to justify taking $85 (17 months frozen). I probably would have used the store credit for occasional drop-ins if they were reasonable about the un-freezing (I would never pay $37 to use MY $85 cash as store credit), but experiencing their policies in action makes me NEVER want to do business at ANY Sun Tan City again.
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