The last 4 reviews in addition to this one which are dated 09/21/2016, are the experiences I encountered on my recent trip. On this occasion, my phone went dead. I mean dead, dead. I went in to have it troubleshot, repair, and if unrepairable, then replace. It turned out it was a minor glitch in their recently updated software. I was there for a total of about 40 minutes. The technician was courteous, tried to explain in plain English as much as possible so I could understand better.
Kudos, guys. Good show. Thank you.